At Imastun.io, we aim to provide a fair and transparent learning experience for all users. Our Refund and Returns Policy outlines how refunds are handled for online courses purchased through our platform.
Course Purchases
All purchases made on Imastun.io grant you access to digital course content. Since digital products cannot be “returned” once accessed, we only offer refunds under specific conditions outlined below.
Eligibility for Refunds
You may request a refund within 7 days of your purchase if:
- You have not completed or accessed a significant portion of the course.
- The course content is found to be misleading, incomplete, or significantly different from its description.
- There was a technical issue that prevented you from accessing the course and could not be resolved by our support team.
Refunds Not Applicable
Refunds are not available if:
- You have already accessed or completed more than 30% of the course content.
- You changed your mind or decided the course wasn’t right for you.
- The refund request is made after the 7-day period.
Refund Process
To request a refund, contact our support team at support@imastun.io with your order details and reason for the request.
Our team will review your request and respond within 5–7 business days. Approved refunds will be credited to your original payment method.
Instructor Earnings
Instructors are paid only after the refund eligibility period has passed. If a refund is issued, the corresponding instructor earnings for that course will be adjusted accordingly.
Technical Issues
If you experience technical difficulties accessing your course, please reach out to our support team. We’ll work quickly to resolve the issue before considering a refund.
Policy Updates
Imastun.io reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised date.
8. Contact Us
For refund-related questions or assistance, please contact:
📧 support@imastun.io